Refund policy

Return & Refund Policy

We want you to love your SUNNYMORE products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept return requests within 30 days of delivery for products in their original condition. Items must be unused, undamaged, and returned in their original packaging.

Customized or personalized items and final sale items are not eligible for returns or refunds unless they are defective. Please carefully check all personalized information before placing your order, as we are unable to provide refunds or accept returns due to incorrect information provided by the customer.

Please note that we currently do not offer exchanges.

U.S. and Canada Returns

For customers in the U.S. and Canada, we offer flexible return solutions. If you would like to request a return, please contact our customer service team at:

sunnymoreofficial@gmail.com

We will review your request and assist you with the best available solution, which may include a return, refund, or other resolution depending on the circumstances.

European Union Customers: Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing any reason.

To submit a withdrawal or return request, please log in to your customer account:

https://shopify.com/70575554790/account

Go to your Orders page and follow the instructions to submit your request.

Refunds

Once we receive and inspect your returned item(s), we will process your refund within 14 days using your original payment method.

For EU customers exercising the right of withdrawal, the refund will include the product price and standard outbound shipping costs. Any additional shipping costs selected by the customer, such as express or upgraded shipping options, are non-refundable.

For other approved returns, refunds will be issued according to the return solution confirmed by our customer service team.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

  • Customized or personalized items made according to the customer's specifications;

  • Sealed goods that are not suitable for return due to health or hygiene reasons once opened;

  • Digital content after downloading has started, where the customer has agreed to waive their right of withdrawal;

  • Other applicable exemptions under EU consumer protection laws.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact our customer service team at sunnymoreofficial@gmail.com with your order details and photos of the issue.

We will review your request and provide an appropriate solution.